Privacy Policy
This Privacy Policy describes how Canada Wash Chemicals (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or interact with us in any way. By using our Site, you agree to the practices described below.
Information We Collect
We collect various types of information to operate our business and fulfill your orders, including:
Personal Information
Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by Shopify or our payment providers—never stored by us)
Order Information
Products purchased
Order totals
Delivery details
Purchase history
Technical Information
Automatically collected via cookies or analytics:
IP address
Browser type
Device type
Pages visited
Time spent browsing
Referring website
Optional Information
Provided when you contact us:
Customer service messages
Requests for SDS documents
Business or company information
How We Use Your Information
We use the information we collect to:
Process and fulfill orders
Communicate with you about your order or inquiries
Provide SDS files, product documents, and safety information
Improve our website and customer experience
Comply with legal, safety, and regulatory requirements
Prevent fraud or misuse
We do not sell personal information.
Sharing of Information
We may share your information only when necessary, such as:
With Shopify
Our ecommerce platform processes:
Payments
Security checks
Fraud detection
Order fulfillment information
With Shipping Providers
To deliver your order:
Canada Post
UPS, FedEx, Purolator
Freight and LTL carriers
With Service Providers
For website analytics, email delivery, or marketing (if used).
Compliance & Legal Requirements
We may share information if required for:
Fraud prevention
TDG or shipping compliance
Court orders or legal requests
We never sell or share your information with unrelated third parties.
Cookies & Tracking Technologies
We use cookies to improve the user experience, including:
Keeping items in your cart
Website functionality
Basic analytics
Security and fraud prevention
You may disable cookies in your browser settings, but some features may not function correctly.
Data Security
We take reasonable measures to safeguard your data:
SSL/TLS encryption
Secure payment gateways
Shopify’s built-in security protections
Limited internal access to personal information
However, no online system is 100% secure.
Your Rights
Depending on your location (including PIPEDA compliance in Canada), you have the right to:
Access the personal information we hold
Request corrections or updates
Request deletion (where legally permitted)
Opt out of marketing communications
Ask how your data is used
To make a request, contact us using the details below.
Retention
We keep your information only as long as necessary to:
Fulfill your order
Maintain accurate business and tax records
Meet legal or regulatory obligations
Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy at any time.
Changes take effect when posted on this page.
Contact Information
If you have questions about this Privacy Policy or your personal information:
📧 info@canadawashchemicals.com
📞 604-814-6303
Based in Mission, BC — Shipping Across Canada
Canada Wash Chemicals is based in Mission, BC and supplies professional pressure washing chemicals, fleet washing chemicals, truck wash soaps, soft wash products, degreasers, and heavy equipment cleaners to contractors across the Fraser Valley, Lower Mainland, and Canada.